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Accessibility
Most of the people using this site are disabled, or are caring for someone who is, and often both. Getting this right matters more here than it does on most websites.
If something on this site does not work for you, please tell us.
Email apps@marvanova.com and describe what happened. You do not need to know the technical term for it. We will reply within five working days, and if we cannot fix it quickly we will tell you honestly how long it will take.
What we aim for
We build to the Web Content Accessibility Guidelines version 2.2 at level AA. That is the recognised standard. It is not a legal requirement for a private service like ours, but it is the clearest way we know to check we have not excluded anyone.
What this means in practice
Every link, button and menu can be reached and used with a keyboard alone, and the item you are on is clearly outlined so you can see where you are.
Every form field has a label a screen reader will read out, and required fields say so in words rather than only with a red star.
Text can be enlarged to 200% without anything breaking or disappearing, and tapping into a field will not zoom the page on a phone.
We never use colour alone to tell you something. If something is highlighted, it is also marked in another way.
Body text, and error messages in particular, meet the AA contrast standard. Error messages are the words you most need to be able to read.
If your device is set to reduce motion, the animations on this site stop.
Your finished letter can be printed or saved as a PDF, with the rest of the page stripped out, because these letters are meant to be posted.
There are no time limits on any form. Nothing expires while you are part way through, and you will not lose your work because you had to stop and deal with something.
We do not use flashing or auto-playing content.
Our free tools do not require an account, so there is no login to get past.
Plain English is part of this
Accessibility is not only about screen readers. A lot of people arrive here exhausted, on a phone, late at night, part way through a fight with a council. Dense legal language excludes people just as effectively as bad code does.
So we explain terms the first time we use them, we keep sentences short, and our is free and needs no account. If any of our writing is harder to follow than it needs to be, that is a bug and we would like to hear about it.
Where we know we fall short
We would rather tell you this than have you find out.
The site has not yet had a full independent accessibility audit. We test as we build, and in September 2026 we went through the whole site and fixed what we found, but that is still not the same as an independent audit and we know it.
If you leave the letter form part way through, your answers are not saved yet. We are fixing that. Until then, if you need to stop, copy your answers somewhere safe first.
Documents you upload, such as a draft EHC plan, are processed as you provide them. If the original is a scanned image rather than text, our tools may not be able to read it. That is a limitation of the file, but it affects you either way.
Letters we generate are plain text and should work well with assistive technology, but we have not tested them in every combination of software.
If you would rather not use the website
If the site is not workable for you and you need help with a letter, email us at apps@marvanova.com and we will find another way. That is what a reasonable adjustment means, and it applies to us.
Free advice, whatever happens
These services are free, independent and expert. Please use them.
Your local SENDIASS, which your council must provide and which must be impartial
This statement was last reviewed in July 2026. We will update it when we have completed an independent audit, and whenever we find something we have got wrong.